Communication and Feedback
Channels for Communication
UChicago Dining has many existing channels for providing feedback and having open communication about dining issues with students and all other dining patrons.
Email UChicago Dining
Any diners can contact UChicago Dining staff directly by sending email to: email@example.com.
UChicago Dining Feedback form
Diners can submit suggestions or other feedback using the web form, available here.
Happy or Not Kiosks
Near the entrance/exit of our dining commons and some cafe’s we have installed Happy or Not Kiosks, which allows the patron to easily notify the managers and culinarians with feedback. Through these kiosks, patrons are able to let the team know if they were happy or not with their meal. Patrons can drill down to specific stations and they can also leave comments.
Located on informational signage on the tables in our dining locations, you will find the number to text our management team about anything that you would like to share with them. This texting service is immediate and the team will see your text within seconds of you sending it, and allow them to respond to you directly.
Comment cards are available in all dining facilities. Just add your comment to a card and post your feedback on the boards at the location. A manager will provide a reply, and tack it to the bulletin board. If a manager is unable to address the specific concern, the person commenting will receive an email from UChicago Dining with additional information.
There are three local dining committees, one for each residential dining commons. The students serving on each committee represent that facility’s House communities. The committees endeavor to meet three times per quarter in order to provide site-specific feedback to UChicago Dining about menu variety, service concerns, etc.
Campus Dining Advisory Board (CDAB)
The Campus Dining Advisory Board consists of a combination of student leaders from Student Government and Inter-House Council. The group meets three times each quarter to discuss issues that affect diners campus-wide, in all three dining commons, or in the markets or cafés. They serve as a sounding board and provide the student voice when UChicago Dining needs to make important decisions, such as how to better accommodate students with dietary restrictions or what new types of cuisine to make available on campus.
We want to hear from you!
Please use the above channels to contact us with any suggestions you may have or feedback about your dining experience.
We work to provide you with the highest quality dining options and experience possible. Outlined below is our regular process for ensuring that we are meeting and exceeding those standards.
Evaluation and Review Process
- UChicago Dining and Chartwells staff members conduct daily walkthroughs of dining commons facilities.
- UChicago Dining holds weekly meetings with Chartwells to discuss operational efficiency and to review and address any concerns.
- The UChicago Dining operations team conducts monthly audits of safety, food safety, and facility issues.
- On a monthly basis, UChicago Dining and Chartwells engage a water, hygiene and energy technologies and services company to evaluate conditions and equipment effectiveness. Any adjustments are made nearly immediately, and our on-site equipment engineers address any equipment issues. We also bring the contractor back to do subsequent audits as necessary.